I'm with a pack that graduated a class of 16 AOLs - 1/3 our strength. Their parents were the pack leadership and they had checked out a year before their boys, just going through the motions, and then left with their boys, leaving no knowledge behind. They didn't orient, train or change jobs. The cubmaster had been in the position 8 years.
We newbies had to rebuild the whole pack. J2E has been invaluable to us. Like the handbook, it gave us a clear set of markers to reach in order to advance. It got us to add important features to our program and to allocate resources and volunteers more effectively. I'm not saying it's the be-all, end-all in pack management, but it gave us direction. And, when we win Gold this year, we will have earned it.
Btw, I HATE Six Sigma, TQM and I've been Myers-Brigg'd to the point where I feel I've served a prison time. This is not the same thing.