Thanks all for quick reply, sorry I've been very slow to respond. The required process is first to appeal to the Council Advancement Committee, and then (if denied) to appeal to the National level via the Council. @fred8033, as far as I know it's not possible to directly appeal to national; I don't mean not allowed, but literally there is no place to directly send an appeal. @InquisitiveScouter, Council did not copy us, but they have confirmed verbally that it was sent fairly promptly. I can well believe that this delay is normal, but it sure would be nice to have some hint as to how long we should expect to wait. Thanks, @PACAN, for the information that up to twelve months is possible.
@PACAN, that's quite some cynicism in your last sentence. Maybe it's justified, I have no way to know. But it may encourage you to know that in this case the boards of review and appeal affirmed that my son did complete all requirements.
@InquisitiveScouter, I'm not interested in litigating the situation in this forum. But, I'm willing to satisfy the curious to this extent: My son made some bad choices about 2 years prior to the Eagle application which led to a one-week school suspension. The boards misconstrued this into a fundamental character failing, their poor judgement exacerbated by about a dozen ways in which they failed to follow the Guide to Advancement. This description, of course, leaves out many details and is In our opinion.