PACAN

With the October 1st Eight-deep 21 and above registered leadership of all official scout activities will the requirement to serve as a MBC be changed from 18 to 21?

Saltface....Yes Professionals should be providing units customer service, communication, quality programs and innovation, working with their units and taking accountability for their metrics. WE are the customers...not the other way around. Sounds like your District volunteers may be receiving some of these but where do they get current information..likely from the DE.

The impression of a good number of volunteers is that the Professionals in council are woefully unprepared to serve their customers. We see no Customer service, Poor or non-existent communication, lack of quality programs (you know good programs actually improve new members and retention), no innovation, not really knowing how to leverage their 99% volunteer workforce, blame the unit for not making goals on FOS or popcorn or not signing up for events when no information is provided on theme, location etc. Do you get training in these are or do the DEs/DDs/SEs just ignore it? Also the Franchise model on individual feifdoms that councils have is outdated and there no real way to transfer your unit to a different district or council when you get poor service like you can in other areas. So units "retrench" and just do their own program and only interface when absolutely necessary because they see no value added. I don't see anyone "hating" professionals unless they are vindictive and retaliatory. They all seem to use the "thank you all for what you do in scouting" tag line but it is used over and over sounds insincere.

In looking at various forums/sites it is interesting that there are posts such as Only 2% LDS in our council, only affects 200 scouts in our council, no big deal here business as usual, scouts will just roll into non LDS troops, the girls will make up for all the losses etc . Heads in the sand....If you don't think this decision will not adversely affect all councils and individual units think some more.

Scouts BSA reminds me of when Kentucky Fried Chicken became KFC. Some one asked me who we send the bill to when we have to change our Boy Scout Troop Flag, t-shirts, bolo, trailer, letterhead etc

They can't "officially". Remember National has no real say in Council operations as we have seen where councils have thumbed their noses at National policies with no penalty. Councils are their own feifdoms who do what they want Units thumb their noses at the council and national as we see here. Watch all the pencil whipping of requirements occur.

Clearly the organizational structure at all levels is poor. National has no real say in Council operations as we have seen where councils have thumbed their noses at National policies with no penalty. Rolling out new programs with no implementing guidance is nuts and breeds confusion and pushback. Councils badger their customers but do not follow the Chartered Partner Agreements themselves when it is inconvenient to do so. Councils are their own feifdoms and have units trapped where they can't join another council when they get poor or no service. The BSA professionals are overwhelmed when it comes to how to make efficient organizations and DEs are cannon fodder and leave in droves due to poor upper management an unresponsive Executive Boards who vote "aye" in lieu of asking the hard questions. In theory the EB members are hot shots in their own businesses but don't bring best practices to the BSA. Most units view them as rain makers only. Districts are also poorly managed and do not leverage the talent of those who want to help. Again, you can't change your district to get better support. You can go to Lowes if Home Depot isn't meeting your customer needs but not in the BSA. 270+ councils need to be realigned to cut the overhead. 6 councils within 100 miles is crazy as each of them struggles with resources but there can be no merger without consent of the EBs and units so national can't direct them to happen so they spiral downward incapable of providing any quality customer service or programs. So units retrench and do their own program. Units also thumb their noses at the council and national as we have seen in the recent membership decisions. The discussion of "giving advancement credit" is an example when the policy is clear.