I couldn't agree with your more regarding recognition and family participation.
The question at hand is Pack management software. The parents can simply log into to Scoutrack and input the awards thus having those awards easily communicated to our person that goes to the scout shop. This method in place of missed phone calls, messages, misinterpretations. In addition software like scoutrack has a calendar with auto emails sent to everyone in the pack. Rosters, contact info that can be easily updated by any parent, etc. There are numerous benefits and features. It's simply better than not using one.
I am not advocating a computer in place of Akela's or one on one communication at meetings etc. I am however defending the position of if we can make scouting easier for everyone we will improve retention, have more volunteers, and happier scouts.
You have attempted to redirect from my original question to one of recognition and family involvement, this is simply not an accurate representation of my original post. You are obviously a long time scouter and have much to offer. We can simply disagree on whether software is worthwhile or not.