bootman

This is a test to see if I can get my first thread to pop up. Greg Booty

Hey David, Somehow it doesn't suprise me. This is my previous thread they pulled it down but didn't delete it. Don't know if there is anything in there that might help. http://www.scouter.com/forums/viewThread.asp?threadID=870 Dena we are still here waiting for a answer. What is the problem???? People out there are wondering what's up?? Let's bring it out here so we can these issues resolved and get on with our lives. We aren't going anywhere. Greg Booty

Well David, Did they help you out?? Did you get a response?? I am curious to know. I haven't heard crap from them. Really disappointing that the only thing that they can do is take down my posts. I at least know that they are reading them if they make the effort to take them down. But seeing other people having problems just shows me how shafty they are. Too bad they won't try to make things right. Come on Dena this is right to you. Make it right or doesn't Sekimagroup care?? (that is who is running this show) Been waiting since December. I aint going nowhere. Greg Booty

Barb, You can let your credit card company know that you have been shafted and you want to file a dispute. I believe all credit card companies have fraud protection. They will send you a form to fill out and you send it back to them. It might take a while but you will get credited. I printed off the whole chain of letter and also the web page that comes up when you click on the catalog link. It is Sekima Group that is shafting us. The amazing thing is that they keep this posting up and not take it down. But who knows. Anybody else speak up and let us know is you have been shafted. Bootman

Here is the link to my posting. http://www.scouter.com/Forums/viewthread.asp?threadID=870 It has the number to the Kansas City BBB. I believe it is the right number. I will be able to tell you on Tuesday cuz I think I will probably be using it. Another person, Ridgewalker, is out $2500.00 from these jokers. And it was from advertising not from the catalog, his fun started in July. Keep an eye on my post and lets stick together. Hopefully at least we can get our money back and put this lameness behind us. Bootman

Dude that is so wrong. I am sorry to hear that Ridgewalker. The website is up but they took down the catalog. Refer to previous posts. Your incident brings them into a whole new light because it has nothing to do with the catalog. You are dealing with them from an advertising standpoint and they are shafting you. THIS sakima group IS BOGUS. Somehow your treatment doesn't suprise me, Ridgewalker. Hello sakima group. You have one day to get in touch with me to start making things right. I have the paperwork ready to mail for my dispute to get my money back and I took the pains to dig up the BBB number for Kansas City for an Internet Fraud report. (816) 421-7800 is the number for the BBB in Kansas City, I believe if anybody else wants to get in fun. Somehow I don't think it is going to make a difference, especially after hearing about Ridgewalker's tale of woe. But I am going to give these losers a chance to come clean and try to make things right. Bootman

Thanks, KL Wisconsin. I have already started the process and I am waiting for the paperwork to be mailed to me. By the way everyone, I believe the problem is with http://www.sakimagroup.com/home.html. I think these are the people who are actually running the catalog site for scouter.com. I did some digging yesterday and that is who you get when you call the number. If I am wrong let me know. But it still doesn't excuse scouter.com from stepping in to make things right. And if it got to the point where they shut down their catalog. I think they should be making every effort to contact the people who got billed and didn't get their merchandise. Any response from someone at scouter.com?? Greg Booty

Unfortunately Mike I am out $151.00 bucks til this gets resolved. I still have heard nothing from them in regards to crediting my card (which happens to be a Visa debit card) (meaning that that is $151.00 of my money not a credit card company's money). I realized I should have placed it on a credit card but like you said about being disturbed to see a business that so strongly associates itself with Scouting essentially ripping people off. I didn't think it would be a problem. A reputable business would have made some sorta effort to contact me and explain what was going on. I have only made contact once with them in December and they told me that they were having computer problems. They promised to call me back in two days and let me know the status of my order. I have been more that patient and have given them ample opportunities to get in touch with me and they have chose not to. Like I said in my first post, I think they have a great web site but nobody from the company is responding to me. I didn't know what other avenue to pursue and I would not wish this aggravation to happen to anybody else. So they have a ways to go with me to make things right. If they chose to make it right, I will post that right here but remember it is a two way street. Buyer Beware, Greg Booty

Hey everyone. Guess what I just found. http://scouter.com/catalog_temp_home.asp "The SCOUTER.com Catalog is closed and not accepting orders at this time. We are not able to deliver a consistent level of good customer service and as such have suspended this portion of the web site. It is our goal to reopen the catalog again in the future, but at this time we have determined the most responsible course of action is to discontinue until we are once again able to deliver on our promise. We apologize for any inconvenience." Not that this comes as any suprise. Now the battle starts to get my money back. I am sure that I will not get an automatic refund of my money without any grief from past experience of dealing with this shoddy company. Greg Booty

Well it had been over a week since my first post. I still have not heard anything from scouter.com about this. It deeply disturbs me that I haven't received a call or e-mail on the status of my order. Pretty disappointing that a place deeply involved in scouting would treat its users this way. I figured that when I posted this that I would have gotten a response from scouter.com to rectify the situation. After all you don't want someone saying they can't get a status on an order placed two months ago. And what about the moderator???? I thought that at I would have heard something back from him. Thanks Mike Long for getting a message to the moderator. But it looks like the moderator has the same attitude as scouter.com Greg Booty

Hey at least I know that I am not alone. Let's hear back from some other people. WHAT WOULD REALLY BE NICE is to hear back from the fine people running this site and let us know what is going on. What do you say SCOUTER.COM???? Somebody is monitoring this forum aren't they or is it just like the voice mail??? Greg Booty

Hello, My name is Greg Booty. I hate to do this because I think you have a great web site but I have gotten no response back from your customer service via e-mail or voice mail in regaurds to an order that was placed. I do not know where else to go. My credit card got billed on 12-26-2000. I have not received anything yet or a status update. Very poor business indeed. I had a friend in my council tell me that she finally received her order after 3 months (after she had forgotten about it. I had one representive tell me that there were computer problems and I can understand that, working in the computer field. But a simple reply doesn't seem like a big thing to ask. I have send e-mails to orders@scouter.com only to have then bounce back. I would like to know if anybody else is having problems or if this is an isolated case. If I could get a reply from someone at scouter.com that would be nice. Once again I didn't want to air this out here but I haven't got a response from anybody in a couple of weeks. Greg Booty