I have likewise been scammed by the folks at Nations Trails. I sent them the money for 11 awards and patches on 1/31/08 and to date have received nothing. I have tried to call them, sent letters, sent emails, went thru the complaint process with the Better Business Bureau, etc...
Basically, my boys worked for this award and are being scammed out of the money. I have exhausted all of the other avenues and am contacting the police department in Marborough, MA about criminal charges.
The awards are awesome looking and the boys love the look of them, but I regret ever becoming involved in this scam by Nations Trails.