Well, Ms Summer, I think it's time to move this along to the council level. Clearly the committee isn't going to do anything soon and while I'm not a heartless individual either, the mom thing is more of an excuse than a reason to drag this out any longer. I would get my son's Eagle paperwork back (I would have never turned it over unless it was just to get signed then given back) & head to your council office.
BTW, I from your post, I think you & your son acted with excellent character & didn't lower yourselves to the SM level.
Prayers will continue!