Gotta applaud your council with following the procedure! Most don't. They place the burden on the Scout or the unit to get letters when they are not required then they hold up EBOR's because they don't have them.
Also not the wording
The council advancement committee or its designee contacts the references on the Eagle Scout
Rank Application, either by letter, form, or telephone checklist. (The council determines the method or methods to be used.)
Nowhere does it state anyone, INCLUDING the Scout, contact any of the references by any method.