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LATEST POSTS
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Any SPL handbook works, too. In fact, I required all the SMs in my Scoutmaster Specific class to have one to use with the PLC for coordinating expectations. A team should work from the same book. Think of it as a condensed version of an SM Handbook. Barry -
Wow; a very overly detailed, though well-documented analysis. I have to wonder how in the fifty years from 1925 to 1975, which encompasses the peak membership, they somehow managed to more or less keep it working. We know there were some issues with inflation and fake membership, but overall, it was fairly accurate from what I have read. Perhaps we have the same issue here that the retail industry encountered and maybe still encounters. Somebody has what seems short term a great concept or idea, so let run with it. But, they do not really listen to those that may really be affected by it, or may have an inside perspective, like those at the level of the consumer. In our case, the membership bodies in real units. In retail, the store management that interacts with the real customers and their needs. I will never forget how embarrassed I was observing what we called the suits ignore the customers' needs as they walked the floor with store personnel and there were not enough associates to take care of the customers. We had, in that store on any day a third or more of the registers unattended, which meant lines at the ones that were in use, and not enough workers to clean up the departments consistently, leaving stuff in dressing rooms and just lying on wraps. In this instance, a half dozen corporate big shots were visiting, and three were walking with the store manager and his underlings for that area of the store. A line was at least six to ten customers long at the "only" wrap with a working clerk. The customer approached the "suits" and asked if they could help them. I could not help but hear the response; "you will need to have that done at the wrap over there." No explanation, no apology, and not positive vibe. And I know that they likely did not know how to ring a register anyway, as our own store manager barely knew, and was very slow. and error prone. And they wondered why their once thriving store was losing business. -
They lost me at the "lost touchpoint" point. Every unit is supposed to have a membership coordinator who previously was making those touchpoints, and is supposedly still making those touchpoints; only instead of it happening in one 30 day period the touchpoints are happening throughout the whole year (primarily in the fall though). -
By RememberSchiff · Posted
Another detailed analysis with recommendations from Scouting Maverick. Even Roger Krone took note. https://scoutingmaverick.com/2024/12/20/bsa-new-member-model-creates-embarrassing-membership-loss/?q -
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