Man, I totally forgot about this thread, and missed most of these replies.
I'm sorry - a what? A Customer Satisfaction Survey? For a Boy Scout Troop? Whoever is asking for that really needs to get trained so they understand the Scouting program.
FYI, "Have an annual customer satisfaction survey done with current Scout families" is directly from:
http://www.scouting....n/cubscout.aspx. Granted, that's ostensibly for Cub Scouts, but I find your reply overly dismissive.
For the record, all my efforts as membership chair were entirely unsuccessful. I passed out several hundred fliers at 3 different middle schools during their open house. I called and emailed reaching out to three different Packs (with no preexisting proscribed feeding-to-Troop) to attempt to establish a relationship and offer the Troops' services to to their Pack. I met with District Key 3. I passed out fliers during fundraising efforts. I went to an after-school program and gave a speech and threw out candy. We tried to get our Charter Organization to start a new Pack. During my tenure with the Troop, we got zero boys to join, except one sibling who turned 11, and now I'm yoinking my two boys, as we are moving north 2 hours. I'm pretty distraught because with two boys aging out soon, this Troop, that has existed for 80+ years, will be down to 6 boys and this risk losing their charter soon.
I now I am volunteering for the vacant District Membership Chair position at my destination! I hope I can be more effective this time.